Refund policy

We hope you love your Snuki pieces, each one is carefully handmade with love and attention to detail.
However, if there’s an issue with your order, here’s how we handle returns and refunds:

Damages and issues
If your item arrives damaged, defective, or incorrect, contact us at contact@mysnuki.com within 14 days of delivery, including photos of the item and packaging.
We’ll review your case and offer a refund or replacement once the item is shipped back to us. SNUKI is not responsible for lost or stolen packages.

Right of withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of delivery.
To exercise your right of withdrawal, please use our withdrawal request form. If you are unable to use the form, you may contact us at contact@mysnuki.com.

• You must send the item back without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.
• The customer is responsible for the direct cost of return shipping.
• The customer is responsible for any loss in value caused by handling the item beyond what is necessary to inspect it, or by returning it damaged or not in its original condition.

Incorrect address or unclaimed orders
If a package is returned to us because the address was incorrect, delivery was refused, or it was not picked up, please contact us.
We can resend the item (shipping costs paid by the customer) or issue a refund for the product’s value, excluding shipping,

Refunds
Once we receive and inspect your return, we’ll notify you by email.
If approved, you’ll be refunded to your original payment method.
Please allow a few days for your bank or card provider to process the refund.